(307) 687-7088 www.trugreen.com
307 N Burma Ave, Gillette, Wyoming 82716
We are a locally owned lawn care service. Our services include fertilizing, weed control, core aerations, tree care and pest control.
4.8 from 307 reviews
Based on reviews representing only 3% of total ratings
Who TruGreen Gillette is best for: This operation is a solid fit for residential property owners with a lawn-centric maintenance plan and a moderate to premium budget, seeking reliable, routine care rather than high-stakes arborist work. Ideal customers are single-family homes with active weed control, fertilization, aeration, sprinkler maintenance, and seasonal lawn improvements. The service model excels for ongoing, scheduled treatments where the goal is a consistently green, weed-free yard with predictable results. It’s less suited for owners who require specialized tree trimming, dangerous-removal work, or landscape redesign that hinges on expert arboriculture rather than lawn care. In short, TruGreen Gillette serves property owners who value breadth of services and dependable routine applications, delivered through a disciplined scheduling system, with the understanding that communication and gate etiquette are critical to a smooth experience.
Safety and cleanup standards matter more in lawn work than almost any other home service, and this comes through in several reviews. The strongest compliments highlight technicians who prioritize pet safety: calling ahead, coordinating to keep dogs off the treated areas, closing gates when finished, and even moving or collecting dogs’ toys to prevent contact with chemicals. A number of technicians are praised for leaving clear signs, documenting instructions for pet safety, and ensuring that gates are secured after treatment. That said, there are notable safety red flags in a minority of visits: instances where gates were left open or not double-checked, or where communication gaps meant homeowners were caught off guard about when and where spraying occurred. The best practice for TruGreen Gillette clients is to insist on explicit, written confirmations of visit times, gate-closure expectations, and pet-safety steps before any application, and to request that the assigned tech reaffirm those details at each visit.
Performance, reliability, and service quality have plenty of positive evidence. The majority of reviews describe technicians as courteous, efficient, and thorough, often finishing work quickly while covering all required zones and leaving the lawn looking noticeably healthier and more uniform. Many customers repeatedly note that staff arrive on schedule, communicate what will be done, and follow up with instructions for maintenance or post-application care. The best technicians, Lainee, Heather, Cameron, and several others, are repeatedly singled out for professionalism, attentiveness to detail, and the ability to answer questions while staying within the company’s recommended program. Even where results aren’t perfect, the tone remains that TruGreen Gillette staff are capable, responsive, and consistently easy to work with, which matters greatly for ongoing lawn maintenance programs.
Value and cost are a mixed bag in this market. The sentiment leans toward “a little pricy compared with smaller outfits,” but with a corresponding payoff: a broad service lineup, standardized processes, and the convenience of coordinating multiple lawn-care needs under one roof. Several reviews celebrate consistent, year-after-year improvements in weed control and lawn health, which can justify the premium over time. However, there are legitimate concerns about pricing and billing in a few cases, including a notable complaint about a price dispute, lack of card acceptance in one instance, and frustration over collections after service issues. For owners assessing value, the take-home is clear: plan for a predictable, subscription-style cost, maintain transparency with the office about any price changes, and insist on a clear, itemized bill that matches the scope of work performed.
Decision criteria and practical guidance: First, treat TruGreen Gillette as the default partner for routine lawn care rather than for complex tree work. If a project involves trimming or removal work with significant risk to pets or property, bring in a licensed arborist in addition to or instead of this service. For pet owners and safety-conscious households, lock in a gate protocol and dog-safety plan in writing, specify that the technician must close gates and verify pets are secure after the visit, and request a brief note on the work completed and any areas sprayed near landscaping or pets. When possible, request Lainee or Heather for consistent communication and meticulous gate management; their reviews repeatedly show strong performance and clear, client-focused communication. Finally, establish a written confirmation for visit times, costs, and any changes in products (especially if the formula has changed) to avoid billing surprises or dissatisfaction with results.
Bottom line: TruGreen Gillette stands out as a dependable choice for homeowners who want dependable, broad-spectrum lawn care with solid, professional staff and generally excellent results. The company’s emphasis on pet safety, gate control, and thorough cleanup is a strong differentiator in a field where accidents and misunderstandings can occur. Yet the service is not without risk: inconsistent communication, occasional safety lapses with gate closure, and a few billing concerns. For most suburban yards seeking consistent weed control and lawn enhancement, this provider delivers value and reliability when the client actively enforces gate etiquette, documents safety protocols, and remains engaged with the service plan. For true arborist-level tree trimming or removal, or for owners whose priority is a single, low-friction contractor with zero room for error, seek a dedicated tree service in tandem with or instead of TruGreen Gillette.