TruGreen Lawn Care in Plano

TruGreen Lawn Care

(833) 418-5004 www.trugreen.com

1500 10th St, Plano, Texas 75074

TruGreen provides local, affordable lawn care in the Plano area, including aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our Plano community and loyal customers every day. Place your trust in America’s #1 lawn care company by calling TruGreen today at 269-323-2900.

4.4 from 1071 reviews

5 stars
861
4 stars
45
3 stars
18
2 stars
17
1 stars
130

Pros

  • Jaire is awesome and really knows what he is doing.
  • Aubrey is incredibly professional, knowledgeable, and genuinely cares about the results.
  • Kendrick is consistently helpful and highly knowledgeable.
  • Colin is absolutely outstanding and professional, a real gem.
  • William provides excellent and outstanding customer service.
  • Brent Ritter is the best at TruGreen and highly trusted on customers’ property.
  • Anthony D. provides excellent customer service and truly cares about delivering the best results.
  • The TruGreen staff are professional and kind.
  • Marcus is consistently professional and does a fantastic job.
  • Derrick is personable, professional, and does great work.

Cons

Based on reviews representing only 15% of total ratings

  • TruGreen's customer service is terrible and unresponsive.
  • Customers report being charged for services not rendered and poor billing practices.
  • The company is dishonest and unethical, damaging property and avoiding refunds.

Review Overview

TruGreen Lawn Care in Plano is best suited for single-family properties with established lawns that need ongoing fertility, weed control, and pest management, plus seasonal attention to trees and shrubs. It serves homeowners who value consistent, professional service and are comfortable with a predictable, scheduled program rather than a one-off repair. For job complexity, it shines on standard lawn care, mosquito defense, and shrub/tree health treatments, especially where multiple services can be coordinated through one provider. Budget-wise, it appeals to mid-to-upper spenders who want comprehensive care and are willing to invest in long-term improvements, rather than bargain-price, high-frequency maintenance. Urgency matters, however: this is not a true emergency-response outfit; it is a plan-driven service aimed at steady improvement over weeks and months.

Safety and cleanup standards stand out as a decisive factor in choosing TruGreen. The best-laid plans show up in consistent communication before visits, careful application, and thorough post-treatment notes. Technicians often walk the property with home owners, explaining what will be done and what to expect, and they typically follow through with detailed aftercare guidance. Yet, the occasional misstep does surface: fertilizer can end up tracking onto driveways, and in at least one noted incident an aeration visit damaged a gate post and a sprinkler valve. That underlines a hard truth: lawn care work, even when well-intentioned, can affect fencing, irrigation, and hardscape. The prudent recommendation is to insist on clear gate protection, pet restrictions during treatment, and a quick post-visit check to verify that irrigation and fencing remain intact.

On performance and reliability, TruGreen often earns high marks for knowledge, professionalism, and communication. Across dozens of reviews, technicians are repeatedly praised for being thorough, patient with questions, and meticulous about the areas treated, whether a weed-laden bed, a mosquito-prone yard, or a shrub border. Names that recur with consistently strong performance, technicians who inform, demonstrate, and follow up, help owners feel confident that the yard will improve over time rather than stall after the first treatment. Still, a not-insignificant slice of reviewers report inconsistent scheduling, variable responsiveness, or billing glitches. The strongest guidance is to lock in a preferred technician when possible, monitor the calendar, and expect a written summary of each visit so miscommunications don’t erode trust.

Value and pricing require a realistic stance. TruGreen is often described as offering quality results that come with a premium, particularly for weed control, weed prevention, and mosquito defense. Many customers recognize the long-term payoff: thicker, greener lawns and fewer pests, year after year. Yet there are cautions about quoting accuracy and billing. Several reviewers note quote changes or charges for services not rendered, and a few recount difficult experiences with customer service when disputes arise. The practical takeaway: approach the plan with a clear, written scope, confirm all inclusions in advance, and request a steady point of contact who can translate price into expected outcomes. Prepaid plans with discounts can be valuable, but they require ongoing alignment between customer expectations and service delivery.

Tree and shrub care is a meaningful component of TruGreen’s offering, yet it’s important to view it through the right lens. The company positions itself as a multi-service partner, lawn, shrubs, pests, and trees, rather than a pure arborist. Reviews reveal solid performance in disease and pest management on ornamentals, plus beneficial guidance on irrigation and plant health. However, when the job calls for advanced pruning, large-diameter cuts near structures, or complex tree work, a dedicated ISA-certified arborist may be a more prudent choice. TruGreen’s strength lies in keeping plantings healthy and pest-free as part of an integrated landscape program, not in executing high-risk tree removals or extensive crown work. For Plano properties with towering or structurally sensitive trees, pair TruGreen with a licensed arborist for the tallest, most delicate tasks.

The verdict for most Plano homeowners is clear: TruGreen delivers dependable lawn health, accessible pest control, and knowledgeable shrub/tree care that can elevate a yard significantly over time. The best outcomes come from consistent technicians, proactive communication, and a well-defined service scope. Prospective clients should expect top-tier results for routine needs, fertilization, weed suppression, and mosquito defense, when the program is managed with clear expectations and careful scheduling. The caveats are real: occasional service gaps, billing confusion, and the potential for property-impacting mishaps during aeration or other equipment-based work. The prudent plan is to secure a reliable local tech, insist on written pre-visit notes, and demand prompt follow-up on any issue.

In sum, for a Plano property owner seeking a single, trusted partner to manage ongoing lawn vigor, weed control, and seasonal insect defense, TruGreen is highly recommended. It is particularly strong for households that value habit-based care, transparent pre-visit communication, and a broad menu of lawn and landscape services coordinated under one roof. When the job requires serious tree trimming or removal near structures, or when a project demands the precision of an ISA-certified arborist, it remains wise to bring in a dedicated tree service alongside TruGreen’s program. For those willing to invest in long-term lawn health and to engage proactively with a responsive technician, TruGreen stands as a practical, knowledgeable ally, one that can transform modest yards into consistently green, audibly cared-for spaces, while keeping safety and cleanup front and center.