(833) 418-5004 www.trugreen.com
161 Second St, Wilkes-Barre, Pennsylvania 18702
TruGreen provides local, affordable lawn care in the Wilkes-Barre area, including aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our Wilkes-Barre community and loyal customers every day. Place your trust in America’s #1 lawn care company by calling TruGreen today at 570-819-4091.
4.4 from 437 reviews
Based on reviews representing only 14% of total ratings
TruGreen Wilkes-Barre is best suited for single-family properties with substantial lawn areas and a modest mix of ornamental trees and shrubs, where ongoing lawn health and basic tree/shrub care are the primary needs. It works best for homeowners who want a consistent, programmatic approach to weed control, fertilization, and preventive insect/mites management, and who have a mid- to higher budget that can accommodate seasonal treatments and occasional add-ons. Crucially, it serves households that are not chasing the cheapest possible service but rather reliable, science-driven turf health with predictable scheduling. Urgency matters less here than steady maintenance; the strongest wins are regular visits, clear communication, and long-term progress rather than last-minute emergency fixes.
Reliability on the ground is the strongest point TruGreen earns in Wilkes-Barre. Across a wide span of reviews, the most repeatable value comes from on-site technicians who arrive on time, walk the property, explain what they will do, and execute with a high level of care. Names recur with praise: Tyler, Jamie, Dahntay, Ben, Ivan, Tawanna, Charles, and several others consistently come up as knowledgeable, thorough, and personable. The field crews often balance treatments with education, walking the yard, pointing out issues, and giving concrete recommendations for greener, healthier turf and better shrub health. Yet the system behind the scenes can vary; several customers describe scheduling inconsistencies, missed visits, or communication gaps that undermine otherwise solid workmanship. The difference between a routine, well-executed visit and a frustrating one often hinges on whether the local crew and the branch can stay coordinated.
Safety and cleanup standards deserve front-and-center emphasis with any tree or shrub program, and TruGreen’s reviews reveal a mixed but instructive signal. On the safety side, technicians routinely communicate application details, advise keeping pets off treated areas for a period after spraying, and illustrate proper care around boundaries such as pools or play zones. This is essential given the chemical nature of some applications and the proximity to kids and animals. Cleanup quality is hit-or-miss in reviews: some customers report clean, orderly service with no residue left behind, while others note incomplete coverage or rushed passes that leave patches treated minimally. A few accounts describe visible signs of over- or under-application, or even damage attributed to applications. The takeaway: insist on explicit signage, a full-property treatment map, and written post-service instructions; demand a prompt follow-up if any drift or residue is observed, and request that the crew confirm gate closures and pet-safety measures before leaving the property.
Tree and shrub care performance appears solid when the local team is aligned with the customer’s goals. Several reviews cite trees and shrubs that receive timely attention and show improved vigor after treatments, with technicians offering practical pruning and fertilization advice. In some cases, customers specifically credit TruGreen with preventing tree decline or reversing early signs of distress, which speaks to a core strength: the ability to integrate tree and shrub care with lawn programs rather than treating them in isolation. However, there are outlier reports of under-delivery, where the service was described as rushed, incomplete, or not aligned with what was promised, creating a caveat that the service quality for woody ornamentals can ride on the specific technician and the schedule. The prudent approach is to request a consistently knowledgeable specialist for trees/shrubs, and to insist on a written plan that clearly defines which woody treatments are included and when follow-ups will occur.
Pricing discipline and sales dynamics are the most fragile axis in the TruGreen Wilkes-Barre equation. Positive reviews celebrate fair, predictable pricing and thorough value for money, especially when customers sign up for extended plans and see tangible lawn improvements. But a substantial share of feedback centers on upsells, inconsistent quotes, last-minute price changes, and aggressive sales calls from regional offices. Several accounts recount disputes over prepaid arrangements, ambiguous “free” follow-ups, and promises that failed to materialize, sometimes culminating incollections or canceled services. The recurring caution is to secure a detailed, written scope of work and a locked-in price before any prepaid commitment, and to insist on a single point of contact who can approve changes rather than looping through a call-center relay. In short: the service can be excellent value, but the billing and sales process requires careful, written guardrails to avoid sticker shock or misaligned expectations.
The practical verdict is that TruGreen Wilkes-Barre is a strong option for property owners who want a professional, science-based lawn program with reliable field staff and a willingness to invest in ongoing care. For best results, align with a consistently skilled technician, preferably one with a track record in your area, and insist on a written treatment plan that covers lawn, trees, and shrubs. Expect to monitor safety procedures, especially around pets and children, and to verify that cleanup and coverage meet your standards after each visit. If scheduling reliability is a concern, establish a preferred technician and a fixed cadence, and push for immediate escalation if a visit is missed or if a follow-up is required.
Bottom line: TruGreen’s Wilkes-Barre operation delivers solid technical capability, especially in lawn health and shrub care, with the strongest returns when the customer prioritizes consistency in staffing and clarity in the service agreement. It is not the best choice for those who prize ultra-low cost, highly rigid scheduling, or hands-off ownership of the process. For homeowners who want a trustworthy, knowledgeable partner to keep turf green, weeds at bay, and trees and shrubs better cared-for, this brand is worth the investment, provided that the contract is razor-clear, the local team is stabilized, and safety/cleanup expectations are codified up front.