(833) 418-5004 www.trugreen.com
118 NJ-17, Upper Saddle River, New Jersey 07458
TruGreen provides local, affordable lawn care in the Upper Saddle River area, including aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our Upper Saddle River community and loyal customers every day. Place your trust in America’s #1 lawn care company by calling TruGreen today at 201-825-8833.
4.4 from 605 reviews
Based on reviews representing only 15% of total ratings
TruGreen Lawn Care is best suited for a homeowner with a sizable, established property in Upper Saddle River or nearby towns who wants a managed, ongoing program for lawn health, weed control, and shrub/tree maintenance rather than a one-off fix. The ideal job profile includes a single-family yard on the larger side, where upkeep across the entire lawn and multiple beds is worth the premium for regular treatments, with a willingness to invest in a season-after-season plan. For urgent, immediate restoration after a single misstep, or for someone seeking the lowest possible price, TruGreen is not the best fit. The reviews show steady value for those who commit to a long-term regimen and rely on professional expertise to steer a large yard toward consistency year after year.
On coverage and workmanship, TruGreen generally wins when the service plan is followed by competent technicians who treat lawns and shrubs with care. The strongest cases cite technicians who are thorough, knowledgeable, and communicative, such as Oscar, Sattam, and Colin, who explain the plan, answer questions, and cover the property methodically. The consistency, however, is uneven. A number of reviews point to missed zones, such as back portions of the yard or median strips, and some customers report service gaps that require follow-up visits. The takeaway is clear: insist on explicit coverage for every square foot of the lawn and all beds in the contract. If possible, request the same technician to maintain continuity and accuracy across visits, and corroborate the plan with a written service order.
Safety and cleanup standards deserve top priority in any tree and shrub work, and TruGreen’s tree/shrub program is frequently cited as a strength when properly executed, with informed techs able to advise on fertilization and plant health. Yet several reviews highlight safety lapses and sloppy cleanup, including pesticide applications where pets or children could be at risk, and instances where pellets or residue were left on sidewalks or driveways. The risk of lawn burn or patchy damage also appears in a few cases where application timing or product choice did not align with conditions. The prudent approach is to require clear pre-treatment instructions, confirm the exact areas to be treated, demand thorough cleanup after each visit, and set expectations around pet and human safety, asking for on-site signs and a written summary of what was applied, where, and when to re-evaluate.
Customer service resilience is a mixed but ultimately defendable differentiator. When problems arise, TruGreen often pivots to rapid responses, re-treats, and direct communication from knowledgeable reps and technicians. Reviews consistently praise responsive teams, detailed service printouts, and technicians who take time to explain the treatment strategy. Yet there are sharp counterexamples: no-shows, billing mix-ups, and inconsistent follow-through where customers felt left waiting or misled about timelines. The right stance is to demand a local point of contact or a scheduled check-in with a known technician, and to keep a detailed log of all communications, dates, and promised actions. If a problem surfaces, escalate promptly to a regional or local manager and secure a written corrective plan with deadlines.
Results and value are where TruGreen often earns or loses confidence. For many homeowners, the lawn becomes thicker, greener, and more weed-free after sustained treatment, with moss and crabgrass controlled and ornamental plantings better protected. Several reviews highlight dramatic improvements and long-term satisfaction, sometimes spanning multiple years of service. At the same time, notable negative experiences, burnt turf, dead shrubs, persistent weeds, or superficial applications, underscore the reality that results hinge on consistent application, precise targeting, and honest communication about what a treatment can and cannot achieve. Pricing and upsells are recurrent themes; some customers feel they are getting premium value, while others view the service as overpriced or misrepresented. The prudent buyer understands that TruGreen’s value scales with reliability, transparency, and the ability to deliver comprehensive coverage across both lawn and landscape beds.
Actionable decisions for buyers: (1) clarify scope and insist on full-property coverage in writing, including edges, back yards, and all shrub beds; (2) request the same technician whenever possible to preserve continuity and accuracy; (3) require a pre-treatment property walk-through, with a printed service plan and post-treatment cleanup checklist; (4) demand advance notification of each visit and explicit door-step timing, with a policy for rescheduling in rain or emergency conditions; (5) confirm safety protocols for pets and children, and ensure clear signage and drying times for all sprays; (6) track results with a defined review window and a guarantee of re-treatments if targets aren’t met, plus a clear escalation path to a local manager for unresolved issues; (7) consider the tree/shrub program as a complement to lawn care, but recognize TruGreen’s core strength remains lawn health, so for large structural pruning or risky tree work, pair with a qualified arborist for specialized tree trimming or removal needs; and (8) budget accordingly. The bottom line is that TruGreen can deliver a beautiful, resilient lawn when coverage is thorough, communication is consistent, and the right technician and plan stay in place. If those guardrails can be secured, the decision to partner with TruGreen becomes a strategic investment in a healthier yard rather than a gamble on a single-service fix.