(217) 529-5999 naturescapelawncare.com
2320 N Oakland Ave, Decatur, Illinois 62526
Credentials and Trust: Long Established, Licensed
Customer Experience: Affordable
Naturescape is proud to offer fully-guaranteed lawn and landscaping services at less than do-it-yourself prices. Our trained and licenced specialists use the highest-quality products to keep your lawn, trees and shrubs healthy and attractive. If you ever have any concerns, we will address them within 72 hours free of charge. We'd be happy to have you as our customer, and we look forward to working with you.
4.1 from 64 reviews
Based on reviews representing only 23% of total ratings
Naturescape Lawn & Landscape Care in Decatur, Illinois, is best suited for suburban single-family homes and small multi-property yards where the owner wants a structured, ongoing lawn and landscape program rather than a one-off fix. The company shines for mid-range budgets that prioritize long-term health of turf, weeds control, aeration, overseeding, and seasonal fertilization, with a preference for continuity, customers tend to stay for years. It’s a solid fit for homeowners who value a collaborative plan, regular check-ins, and a willingness to work through adjustments over time. Urgency-driven tasks or high-stakes tree removals are outside the core strength here; the real value lies in a dependable, multi-visit program that builds healthier lawns year after year.
Safety and cleanup standards matter far more in tree and lawn work than in most home services, and this set of reviews underscores that reality. On the plus side, many customers report technicians who are polite, careful around homes and pets, and thorough in application, one technician even ensures every inch of the lawn area is treated, and crews frequently detail walkways and perimeters with care. The best-case scenario is a team that treats your property as if it were their own, with clear communication about what’s being sprayed, where, and when cleanup is completed. The flipside is real enough: a recurring theme of scheduling gaps, missed visits, and responses that don’t arrive as promised, plus accounts of equipment contact with outdoor assets and even damaged hoses. The prudent buyer demanding accountability should insist on a live on-site supervisor for each service, explicit safety protocols, and a post-visit cleanup checklist, plus written records of exactly what was applied and where. In short, safety and cleanup are dependable strengths when the crew is present and well-managed, but vulnerable to lapses that can undermine trust if not proactively addressed.
The company’s lawn-care performance generally leans toward solid to strong outcomes, especially when following the advertised 5-Step plan, with many customers praising weed control, thicker turf, and reliable fertilization. A reassuring number of long-time clients report successful, repeatable results: weeds kept at bay, bare spots filled with overseeding, and a willingness to return for second or third treatments if a stubborn weed persists. The hands-on approach is repeatedly cited as a key strength: service technicians assess the lawn, tailor recommendations to current conditions, and adjust plans rather than offering a one-size-fits-all solution. The value proposition is reinforced by guarantees on applications and a willingness to come back at no extra charge when results fall short. Yet results can be inconsistent from property to property or season to season, which means stool-level expectations should be anchored in a clear, written plan that specifies what success looks like and what constitutes a follow-up visit.
Woody ornamentals and landscape care sit in a similar middle ground. Several reviews highlight successful tree and shrub treatments, including targeted insect and fungus work and informed recommendations for adding on tree-directed services. A few technicians are singled out for their knowledge and helpfulness, and customers note meaningful improvements in ornamental health when the program includes tree-focused options like fertilization or occasional treatment for shrubs. However, there are credible cautions as well: one customer reported that a tree’s health declined after a treatment, and several reviews reference miscommunications about which services were included or needed, sometimes accompanied by delays in responding to concerns. The practical takeaway: when woody plants are a significant part of the landscape, insist on an upfront tree-care assessment, a written treatment plan with risk notes, and a clear disclaimer about potential impact on delicate ornamentals. Ensure treatment decisions for trees or shrubs are made by experienced staff, and require a feedback loop if symptoms worsen after a visit.
Customer service quality runs hot and cold. The Decatur office is repeatedly praised for friendliness, responsiveness, and the sense that staff actually listen and tailor plans to a property’s needs. Many reviewers recount multiple years of satisfactory service, proactive communication, and a feeling that problems are resolved when they arise. Yet there are noticeable strains: delays in scheduling, unreturned calls, and billing or service miscommunications that leave some customers frustrated. A few reviewers report billing for services not performed or delays in service during critical growth windows, which erodes trust and compels a performance-in-review mindset. The most reliable path here is to lock in a written schedule, request a single point of contact or a consistent technician for continuity, and push for timely confirmations and itemized invoices. If the regional or corporate team steps in when issues arise, the company has shown it can restore confidence and reimburse or rectify gaps.
Bottom line: Naturescape is a pragmatic, value-oriented choice for Decatur area property owners who want a sustained lawn-care program with robust weed control, periodic aeration and overseeding, and the possibility of sprinkling in shrub or tree services. It works best when there is a clear, written plan, a dedicated on-site supervisor for each visit, and a willingness to engage in constructive follow-up if results lag or safety questions emerge. For properties with complex weed challenges, delicate ornamentals, or tight timelines, proceed with heightened diligence: demand detailed scope of work, explicit safety protocols, and guaranteed responsiveness. In exchange, the company’s strengths, seasonal expertise, loyalty from long-time customers, and a generally practical, knowledgeable approach to lawn and landscape care, make Naturescape a dependable partner for steady, long-range landscape health. The key is to ensure that expectations are documented, communication is precise, and accountability is enforced at every visit.
A business with years - often decades - in the community. Local reputation and deep experience speak for themselves.
A long-established lawn and landscape care presence in Decatur, Illinois demonstrates enduring capability through multi-year client relationships. Many customers mention being with Naturescape for 11 years or more, with notes of continuing service since 2014, signaling a durable local client base. The pattern shows repeated service when needed, quick follow-ups to address concerns, and a readiness to stand behind their guarantees. The Decatur office is described as friendly and helpful from day one, reinforcing a stable, dependable local operation.
Holds all required state and local licenses to operate legally as a tree service. A basic but important box to check before hiring.
Licensed specialists deliver comprehensive lawn and landscape care in Decatur, IL, coordinating weed-control programs, aeration, overseeding, and tree or shrub maintenance under a verified professional standard. Customer experiences consistently highlight professionalism, thoroughness, and respect for homes and pets, with technicians who are careful, punctual, and attentive to each yard’s needs. Office staff in Decatur are described as helpful, knowledgeable, and friendly, offering clear explanations and personalized guidance to address weed problems or service questions. The work is backed by a guarantee, and when concerns arise, the team is noted for prompt follow-up and quick follow-through to make things right. In Decatur’s branch network, licensed crews are trusted to apply effective lawn care that aligns with customer goals, from weed control to seasonal fertilization, while maintaining strong communication and reliability.
Competitive pricing without cutting corners. These arborists offer fair rates and transparent quotes, making professional tree care accessible for most budgets.
Value-driven pricing stands out in Decatur, IL, where Naturescape offers fully guaranteed lawn and landscaping services at prices lower than do-it-yourself options. Patrons repeatedly note affordability and cost-effectiveness, with comments about great prices, reasonable rates, and early-discount options for service plans. They also emphasize value for money through flexible options like the 5-Step plan, with opportunities to add targeted services such as tree fertilization or aeration when needed. In Decatur, the local office team—friendly and helpful—reinforces that affordable pricing comes with accessible, customer-focused service. The combination of affordable pricing, guarantees, and responsive follow-up to concerns supports a strong value proposition for homeowners seeking reliable lawn care without breaking the bank.